Refund policy

Because VOREYA press-on nail sets are personal-use beauty products and may be prepared or sized specifically for each order, all nail-set sales are final.

VOREYA does not accept returns or exchanges for:

Incorrect sizing submitted by the customer

Change of mind

Nail shape or design preference after ordering

Normal wear or damage caused during application, wear, or removal

Sizing responsibility

Customers are responsible for providing accurate sizing information when placing an order. We strongly recommend ordering a VOREYA Fit Kit before purchasing a nail set, especially when trying a new nail shape.

Sizing may vary between nail shapes. A size that fits in Almond may not fit the same way in Coffin, Square, or Stiletto.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or you receive the wrong item, contact VOREYA within 3 days of delivery.

Please include:

Your order number

A description of the issue

Clear photos showing the problem

Once reviewed, VOREYA may offer a replacement, store credit, or refund when appropriate.

Fit Kits

Fit Kits are final sale once shipped. The Fit Kit purchase price may still be redeemed as VOREYA credit toward a qualifying nail-set purchase, subject to the Fit Kit credit terms.

Shipping charges

Original shipping charges are non-refundable unless VOREYA made an error with your order.

Cancellations & order changes

Orders may be cancelled or changed within 12 hours of purchase, provided work on the order has not already begun.

After the 12-hour window, cancellations and changes cannot be guaranteed because VOREYA products may be prepared specifically for each customer.

Requests to change:

Nail shape

Nail sizing

Design selections

Shipping information

should be submitted as soon as possible.

Once production has begun, changes to nail shape, sizing, or design may not be possible.

If an address change is requested after an order has shipped, VOREYA cannot guarantee delivery to the updated address.

To request a cancellation or change, contact VOREYA with your order number and requested change.

Important: Submitting a request does not guarantee that a cancellation or change can be completed after production has started.